Shipping Policy

Last updated: September 5, 2026

This policy applies to orders placed through mayascopper.com with Maya’s Copper Singapore.

1. Processing and Delivery Time

The estimated total delivery time for orders to Singapore is 5-8 business days from the date the order is placed.

Within this period, we generally require 1–3 business days to review and process the order and transfer it to our supplier or fulfilment partner.

Orders are processed on business days. Orders placed on weekends, Singapore public holidays, or outside normal processing hours may be handled on the next business day.

For the purposes of this policy, business days are generally Monday to Friday, excluding Singapore public holidays.

The stated delivery time is a reasonable estimate and is not an absolute guarantee. High order volumes, public holidays, customs procedures, weather conditions, transportation disruptions, or delays involving suppliers or couriers may affect the delivery date.

2. Placing an Order

To place an order with Maya’s Copper Singapore:

Go to the product page for the item you would like to purchase.
Select the appropriate colour, size, design, or variation.
Add the product to your shopping cart.
Review the products and quantities in your cart.
Proceed to checkout.
Enter your contact, billing, and shipping information completely and accurately.
Carefully review the shipping address.
Select one of the available payment methods.
Review the total amount and complete your order.

After your order has been placed, an order confirmation will be sent to the email address you provided.

3. Checking Your Details

You are responsible for providing complete and accurate contact and shipping information.

Please check the following details carefully:

First and last name.
Full shipping address.
Postal code.
Email address.
Valid Singapore mobile phone number.
Additional delivery instructions, where required.

A valid phone number may be required for delivery in Singapore or so that the courier can contact you regarding your shipment.

If you have provided incorrect information, please contact us as soon as possible at:

support@mayascopper.com

We will make reasonable efforts to correct the information, but we cannot guarantee that changes will be possible once the order has been processed or shipped.

4. Payment Methods

The payment methods currently available will be displayed during checkout.

Payments are processed through secure payment connections. Depending on the payment method selected, the payment provider may carry out security, verification, or fraud-prevention checks.

We do not list payment methods that are not actually available at checkout.

5. Shipping Costs

Maya’s Copper Singapore offers free standard shipping on orders to Singapore, unless clearly stated otherwise during checkout.

No minimum order amount is required for free standard shipping unless a particular promotion or offer expressly states different conditions.

Any additional or faster shipping options, where available, and their associated costs will be clearly displayed at checkout before payment.

6. International Fulfilment

Maya’s Copper Singapore works with international logistics and fulfilment partners. Depending on stock availability, orders may be dispatched from fulfilment centres located in different countries.

As a result:

Packaging may differ from packaging typically used by a local retailer.
Tracking information may be provided by an international courier.
A single order may be shipped in multiple separate parcels.
Each parcel may have its own tracking number and delivery date.

If products from the same order are shipped separately, no additional shipping fee will be charged solely for this reason unless this was clearly disclosed before checkout.

7. Shipping Your Order

Once we receive your order, the following steps generally take place:

Payment and order details are reviewed.
The order is transferred to our supplier or fulfilment partner.
The products are picked and packed.
The order is handed over to the courier.
Once tracking information becomes available, we provide you with the shipment details.

We aim to process and dispatch every order as quickly as reasonably possible.

8. Tracking Your Order

Once tracking information becomes available, you will receive it by email or may be able to track your shipment through our order-tracking page.

After dispatch, it may take approximately 2–5 business days for the first scan or status update to appear in the courier’s tracking system.

If the tracking information does not update immediately, this does not necessarily mean that the parcel has not been shipped.

If you still have not received tracking information after several business days, please contact us at:

support@mayascopper.com

Please include your order number.

9. Multiple Parcels

If you order several products, they may be dispatched by different suppliers or from different fulfilment centres.

As a result:

Not all products may be shipped at the same time.
Items may arrive on different days.
You may receive more than one tracking number.

If one item appears to be missing while another has already arrived, please first check whether you received multiple tracking numbers.

10. Delays

Although we aim to deliver orders within the estimated timeframe, exceptional circumstances may result in delays.

Possible causes of delay include:

High order volumes at the supplier or courier.
Public holidays in Singapore or other countries.
Customs or import processing.
Incorrect or incomplete shipping information.
Severe weather.
Strikes or industrial action.
International transportation disruptions.
Government restrictions.
Other circumstances outside our reasonable control.

If the estimated delivery period has passed, please contact us at:

support@mayascopper.com

Please provide your full name and order number.

We will investigate the shipment and work with you toward an appropriate solution. Any mandatory rights you may have under applicable law in relation to delayed or failed delivery remain unaffected.

11. Incorrect or Incomplete Shipping Address

If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, reasonable costs associated with reshipping or returning the parcel may be charged to the customer where permitted by applicable law.

This does not apply where the error was caused by Maya’s Copper Singapore, our supplier, fulfilment partner, or courier.

Once an order has been shipped, it may no longer be possible to change the delivery address.

12. Absence or Collection from a Delivery Point

If you are not available at the delivery address when delivery is attempted, the courier may:

Attempt delivery again.
Redirect the parcel to a collection point.
Contact you directly.
Handle the parcel according to its local delivery procedures.

You are responsible for monitoring the shipment and collecting the parcel from any designated collection point within the required timeframe.

If the parcel is not collected in time and is returned, reasonable reshipping costs may apply where permitted by applicable law.

13. Parcel Marked as Delivered but Not Received

If tracking shows that your parcel has been delivered but you have not received it, please first check:

Whether another person at the address accepted the parcel.
Whether it was delivered to a neighbour.
Whether it was left in a safe location.
Whether the courier provided additional delivery information.
Whether the shipping address on the order is correct.

If you still cannot locate the parcel, please contact us as soon as possible at:

support@mayascopper.com

We will open an investigation with the courier. Investigation times and outcomes may also depend on the courier’s procedures.

14. Damaged, Missing, or Incorrect Parcel

Please inspect your order as soon as reasonably possible after receiving it.

If you receive a damaged, missing, or incorrect product, please contact:

support@mayascopper.com

Please include:

Your order number.
A clear description of the issue.
Photos or videos of the product.
Photos of the packaging.
A photo of the shipping label.

Please do not dispose of the product or packaging until you have received instructions from us.

Where the issue was caused by us, our supplier, fulfilment partner, or courier, we will provide an appropriate remedy in accordance with applicable law, which may include replacement or refund.

15. Customs, GST, and Import Charges

Products may be dispatched from a country outside Singapore.

Goods imported into Singapore may be subject to Goods and Services Tax (GST) and, where applicable, customs duties or other import-related charges.

For certain low-value goods imported into Singapore by air or post, GST may be charged at checkout where the seller is required to collect it under Singapore’s Overseas Vendor Registration regime. In other cases, GST or applicable import charges may be collected at the point of import by Singapore Customs, the courier, or another relevant service provider. Singapore Customs

Where taxes or charges are collected by us and can be calculated in advance, they will be displayed during checkout where required.

Where a government authority, customs authority, postal operator, or courier lawfully charges an amount directly to the recipient, the customer may be required to pay that amount before the parcel can be released or delivered. Singapore Customs

Mandatory requirements relating to price transparency and applicable taxes will always take precedence over this policy.

16. Cancellation Before Shipment

If you wish to cancel an order, please contact us as soon as possible at:

support@mayascopper.com

Because our order process is largely automated, we cannot guarantee that an order can be stopped once it has been transferred to a supplier, fulfilment partner, or courier.

If shipment can no longer be prevented, you may request a return after receiving the product in accordance with our Returns & Refunds Policy and any applicable statutory rights.

This operational limitation does not reduce any mandatory right to cancellation, refund, repair, replacement, or another remedy that may apply under Singapore law.