Returns & Refunds Policy

Last updated: September 5, 2026

This policy applies to purchases made through mayascopper.com.

Please note: We do not offer free return shipping for change-of-mind or personal-preference returns. Any cancellation or handling charges will only be applied where permitted by applicable law. If a product is defective, incorrect, or does not conform to the order, your statutory consumer rights remain fully protected.

1. Can I return an order?

Yes. In addition to any rights you may have under applicable law, we offer a voluntary return period of 30 days from the date you receive the product.

To qualify for a return under our voluntary return policy, the product must:

• Be complete and include all parts, accessories, and items supplied with it.
• Be unused, unworn, and undamaged, except for reasonable inspection of the product.
• Be clean and, where reasonably possible, returned in its original packaging.
• Be accompanied by proof of purchase or a valid order number.
• Not have been damaged through misuse, negligence, or improper care.

We may refuse a voluntary return where there are reasonable grounds to believe that the product has been used, damaged after delivery, or otherwise does not meet the conditions above.

Nothing in this policy limits any statutory rights you may have in relation to defective, incorrect, or non-conforming goods.

2. Health and Hygiene Products

A product that cannot reasonably be resold for health or hygiene reasons after sealed packaging has been opened may not qualify for a voluntary return.

Products must not be returned in an unclean condition or in a state that could pose a health risk to employees or service providers.

This exception does not affect statutory rights where a product is defective, incorrect, or does not conform to the order.

3. How do I request a return?

Before sending any product back, please contact us at:

support@mayascopper.com

Please include:

• Your order number.
• Your first and last name.
• The email address used to place the order.
• The reason for your return request.
• For defective, damaged, or incorrect products: clear photos or videos showing the issue.
• Photos of the packaging and shipping label, where relevant.

After reviewing your request, we will provide the appropriate return instructions and return address.

4. Do not return the product to the sender address

Please do not send a product to the sender address shown on the parcel unless we have specifically instructed you to do so.

The sender address may belong to a courier, supplier, or fulfillment partner and may not be our designated return address.

Returns sent without authorization or to an incorrect address may not reach the appropriate return facility, and we cannot guarantee that they can be processed.

5. Return Address

Maya’s Copper Singapore works with international suppliers, logistics providers, and fulfillment partners. As a result, your return may need to be sent to our designated return facility.

The correct return address will be provided only after your return request has been reviewed and approved.

Please use only the return address provided by support@mayascopper.com.

6. Return Shipping Costs

For voluntary returns due to change of mind, sizing, colour, or personal preference, the customer is responsible for return shipping costs, to the extent permitted by applicable law.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been fully processed.

Where the product is defective, incorrect, materially different from its description, damaged upon delivery, or there is another issue for which we are responsible under applicable law:

• No additional cancellation or handling charge will be imposed in relation to the defect or non-conformity.
• Return costs will be handled in accordance with applicable law.
• Please contact us before sending the product back so that we can provide the appropriate instructions.

7. Inspection of Returned Products

Once the returned product reaches the designated return facility, we will inspect it.

We aim to complete the inspection within 7 business days after the product is received.

Once the inspection is complete, we will notify you by email whether your return has been approved or declined. If the return is declined, we will provide the reason.

Any mandatory rights or time limits under applicable consumer law take priority over the internal processing timeframe stated in this policy.

8. Refunds

If your return is approved, the refund will be issued to the original payment method unless another method has been expressly agreed.

Your bank or payment provider may require additional time to reflect the refund in your account.

Any additional costs resulting from your choice of a shipping method that was more expensive than our standard shipping option may not be refundable, where permitted by applicable law.

Where a voluntary return shows a reduction in value caused by use beyond what is reasonably necessary to inspect the product, we may take that reduction in value into account where permitted by applicable law.

9. Consumer Rights in Singapore

Customers in Singapore may have rights under the Consumer Protection (Fair Trading) Act 2003 (CPFTA) and other applicable Singapore laws.

The CPFTA protects consumers against unfair practices, including false or misleading representations in connection with consumer transactions.

Singapore law also provides additional remedies for certain goods that do not conform to the contract, commonly referred to as the Lemon Law provisions.

Where these provisions apply, consumers may be entitled to remedies including:

• Repair of the product.
• Replacement of the product.
• A reduction in price in appropriate circumstances.
• Cancellation of the contract and a refund in appropriate circumstances.

These statutory rights are separate from, and in addition to, our voluntary 30-day return policy.

10. Defective or Non-Conforming Goods

If a product does not conform to the contract at the time of delivery, Singapore's Lemon Law provisions may apply.

Generally, the first remedies available are repair or replacement. If repair or replacement cannot reasonably be provided, is disproportionate, or is not completed within a reasonable time and without significant inconvenience, other remedies such as a price reduction or refund may become available.

If a defect is discovered within six months of delivery, it is generally presumed to have existed at the time of delivery unless the seller can establish otherwise. After that period, the consumer may need to establish that the defect existed when the product was delivered.

These protections generally do not apply where:

• The customer caused the damage.
• The product was misused.
• Unauthorized repair caused the defect.
• The customer was informed of the defect before purchasing.
• The issue is normal wear and tear.
• The customer simply changed their mind and there is no defect or non-conformity.

11. Change-of-Mind Cancellations

Our 30-day return policy provides customers with a voluntary opportunity to return eligible products even when there is no defect, subject to the conditions set out in this policy.

Singapore law does not generally provide an automatic cooling-off period for every ordinary online retail purchase. Statutory cancellation periods apply to certain specific categories of contracts rather than all e-commerce transactions.

Accordingly, change-of-mind returns that are not otherwise covered by mandatory consumer rights will be handled under our voluntary return policy.

We do not impose a separate cancellation fee for an ordinary approved voluntary return unless such a charge has been clearly disclosed in advance and is permitted by applicable law.

12. Cancellation Before Shipment

Our order processing is largely automated. If you wish to cancel an order, please contact us as soon as possible at:

support@mayascopper.com

We will make reasonable efforts to stop the order before shipment, but we cannot guarantee that cancellation will be possible once the order has been transferred to a supplier, fulfillment partner, or courier.

If the shipment can no longer be stopped, you may request a return after receiving the product in accordance with this policy and any applicable statutory rights.

The fact that an order has entered processing does not limit any mandatory consumer right that may apply under Singapore law.

13. Defective, Damaged, or Incorrect Products

Please inspect your order as soon as reasonably possible after receiving it.

If you receive a defective, damaged, missing, or incorrect product, please contact support@mayascopper.com and provide:

• Your order number.
• A clear description of the issue.
• Photos or videos of the product.
• Photos of the packaging and shipping label.

Depending on the circumstances and applicable law, we may offer an appropriate remedy such as:

• Repair.
• Replacement.
• Partial refund.
• Full refund.

For goods covered by Singapore's Lemon Law provisions, the applicable statutory remedy framework will take priority over this policy.

Please do not dispose of the product or its packaging until you have received instructions from us.

14. Exchanges

We do not normally process direct exchanges as part of a standard voluntary return.

If you would like a different product, you may return the original eligible product in accordance with this policy and place a new order.

Where a product is defective or incorrect, we may offer a replacement or another appropriate remedy in accordance with applicable consumer law.

15. Return Parcels That Are Not Received

Maya’s Copper Singapore is not responsible for voluntary-return parcels sent to an incorrect address or to an address that was not provided or approved by us.

In the event of loss or a delivery dispute, we may request a tracking number and proof of shipment.

For voluntary returns, the customer bears the risk of the return shipment until delivery to the approved return address, to the extent permitted by applicable law.

This does not limit any mandatory consumer rights relating to products that are defective, incorrect, or otherwise do not conform to the contract.

16. Contact Us

For questions, cancellations, and return requests, please contact:

Maya’s Copper Singapore

Website: mayascopper.com
Email: support@mayascopper.com